Shipping & Returns
We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or refund you. You are able to return your purchase if for any reason you're not completely happy with it. You must inform us of your intent to return an item, with the reasoning, within 14 working days of receiving it.
Terms and Conditions
1. Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods.
2. All returned products will be refunded or exchanged provided they have not been used or damaged. Postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt. Photographic evidence may be required to support a claim.
3. Returned items should be sent by 1st Class Parcel Post.
4. Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
5. Any items damaged during return due to insufficient packaging may only receive a part refund .
Your shipment should arrive in approximately 3 - 13 business days for Europe and approximately 17 - 34 business days for all other countries.